Royal44 Privacy Policy — How We Protect Your Information
User privacy is a top priority at royal44. This document clearly outlines the types of information we collect, how it is used, how it is protected, and the rights you hold as a user of our platform in Malaysia.
Effective date: 1 January 2026. This policy may be updated from time to time.
1. Information We Collect
When you register or use the royal44 platform, we collect several categories of information to provide you with a secure, functional, and relevant service as a user in Malaysia.
Account Information
This includes your full name, email address, phone number, date of birth, and username provided during registration. This information is required to verify your identity and ensure that only adults aged 18 and above may use the platform.
Payment Information
All financial transactions on royal44 are conducted in Malaysian Ringgit (RM / MYR). We may retain transaction records including deposit and withdrawal amounts, payment methods used (such as FPX or e-wallets), and transaction reference numbers. Full card numbers and sensitive banking credentials are never stored directly by us — this information is handled exclusively by our approved payment providers.
Device & Browser Information
We automatically collect technical information such as IP address, browser type, operating system, device model, and screen resolution. This information is used to optimise your platform experience on your device and to detect potentially unauthorised activity.
Usage Data
This includes pages you visit within the platform, time spent, games played, betting logs, and general navigation patterns. This data helps us understand how the platform is used and make continuous improvements.
2. How We Use Your Information
The information we collect is used solely for the following purposes and will not be used beyond the stated scope without your consent:
- Identity verification and account security — to ensure only the rightful account owner gains access and that minimum age requirements are met.
- Transaction processing — to accurately and securely process deposits and withdrawals in Malaysian Ringgit (MYR).
- Enhanced user experience — to personalise the platform display, game recommendations, and interface based on your usage patterns.
- Fraud prevention and platform protection — to detect suspicious activity, account misuse, or unauthorised access attempts.
- Customer support communications — to respond to enquiries, complaints, or assistance requests submitted to the royal44 support team.
- Legal Compliance — to fulfil reporting or record-keeping obligations required under applicable law.
3. Cookies & Tracking Technologies
The royal44 platform uses cookies and similar tracking technologies to enhance functionality and user experience. Cookies are small text files stored on your device when you visit our platform.
We use several types of cookies:
- Session cookies: Required to maintain your logged-in session and ensure smooth navigation between pages. These cookies expire automatically when you close your browser.
- Preference cookies: Saves settings such as your preferred language and display preferences so you do not need to reconfigure them each time you log in.
- Analytics cookies: Collects aggregated data on how users interact with the platform to help us identify technical issues and make improvements.
- Security cookies: Helps detect unauthorised login attempts and suspicious activity on your account.
You can manage cookie settings through your browser preferences. However, disabling certain cookies may affect platform functionality, including the ability to log in or access specific features.
4. Data Storage, Security & Third-Party Sharing
Storage & Security
Royal44 uses SSL (Secure Socket Layer) encryption to protect all data transmitted between your device and our servers. Your personal data is stored on servers secured with strict access controls, and only authorised personnel may access that information for legitimate operational purposes.
We apply industry-standard security practices including firewalls, access monitoring, and data encryption at rest to protect your information from unauthorised access, modification, or disclosure. Transaction and account records are retained for as long as required by law or legitimate operational needs, then securely deleted or anonymised.
Sharing Information with Third Parties
Royal44 does not sell, rent, or disclose your personal information to third parties for marketing purposes without your explicit consent. Information may be shared in the following limited circumstances:
- Payment Service Providers — to securely process deposits and withdrawals in Malaysian Ringgit (MYR).
- Licensed game providers — that supply game content on the platform, under strict confidentiality agreements.
- Legal Requirements — if required by a court order, applicable law, or a competent regulatory authority.
- Platform security protection — to prevent fraud or unlawful activity that requires cooperation with third parties.
In all cases where information is shared with third parties, we ensure those parties are bound by data protection obligations equivalent to the standards we uphold.
5. Your Rights Over Personal Data
As a royal44 platform user in Malaysia, you have the following rights regarding the personal information we hold about you:
You have the right to request a copy of the personal information we hold about you. Such requests can be submitted to our customer support team.
If the information we hold is inaccurate or outdated, you have the right to request a correction. Some details can be updated directly through your account settings.
You may request deletion of your account and personal data, subject to record-keeping obligations required under applicable law.
To submit any privacy rights request, please contact the royal44 customer support team via live chat on the platform or through our support email. We are committed to responding to every request within a reasonable timeframe and in accordance with established procedures.
6. Privacy Policy Updates & How to Contact Us
Royal44 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or new platform features. Any changes will be published on this page with an updated effective date.
We encourage you to review this page periodically to stay informed about how your information is managed. Continued use of the platform after any policy update is published will be considered your acceptance of the revised policy.
If you have any questions, concerns, or complaints about how we handle your personal data, you can reach the royal44 support team via:
- Live chat: Available 24 hours a day, 7 days a week via the chat icon within the platform.
- Support email: [email protected] — we will respond within a reasonable timeframe.
- FAQ Page: FAQ contains answers to the most commonly asked privacy questions.
This policy applies to all royal44 platform users, including access via mobile browsers and any applications provided by royal44.
Have questions about your privacy or data security?
Royal44 live support is available 24/7. Check our FAQ page for quick answers, or register to start enjoying the platform with full confidence in how your data is protected.